Refund policy

Return & Refund Policy

Returns 

Because each hat is embroidered after an order is placed, all products are made to order.

For this reason, we do not accept returns or exchanges for:

• Change of mind
  
  
• Incorrect size or fit preference
  
  
• Ordering the wrong item
  
  
• Buyer’s remorse
  
  

Please review your order carefully before completing your purchase.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly make it right.

You must contact us within 48 hours of delivery.

Please email us at ascenta100@gmail.com and include:

• Your order number
  
  
• A description of the issue
  
  
• Clear photos of the item and packaging
  
  

Once the issue is verified, we may offer:

• A replacement item, or
  
  
• A refund to your original payment method
  
  

Order Changes or Cancellations

Because orders enter production quickly, orders cannot be changed or canceled once production has started.

If you need to make a change, please contact us as soon as possible after placing your order, and we will do our best to accommodate your request if production has not yet begun.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.

 

Lost or Stolen Packages

Once an order has been shipped, it becomes the responsibility of the shipping carrier.

We are not responsible for lost or stolen packages marked as delivered.

If this occurs, please contact the shipping carrier directly to file a claim.