Our Policies

Please read the following policies carefully before making a purchase.

Terms & Conditions

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. These terms apply to all visitors, users, and others who access or use our services.

Use of the Site

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others. You must not misuse our site by knowingly introducing viruses or other malicious material.

Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Ascenta and is protected by applicable intellectual property laws.

Limitation of Liability

Ascenta shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or our products.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Eligibility

Items must be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with all original tags attached.

Non-Returnable Items

The following items cannot be returned: sale items, gift cards, and items marked as final sale.

How to Initiate a Return

To start a return, please contact us at support@ascenta.com.pl with your order number and reason for return. We will provide you with a return shipping label and instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you need a different size or color, please initiate a return and place a new order for the desired item.

Shipping Policy

We strive to process and ship all orders as quickly as possible.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Standard delivery typically takes 5–7 business days within the US.

International Shipping

We ship internationally to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@ascenta.com.pl within 7 days of the expected delivery date so we can assist you.